A not-for-profit leader in senior care, this organization operates 11+ communities, a pharmacy, and outpatient therapy management services, serving thousands of older adults across multiple states.
The organization faced significant challenges with their outdated Microsoft GP system. The legacy system presented security risks, compliance issues with industry regulations, and complexities in managing multiple databases. Manual data entry resulted in duplication errors and inefficiencies. Additionally, maintaining this on-premise system required frequent hardware updates, contributing to a high total cost of ownership. The lack of visibility across vendors and subsidiaries further complicated procurement processes, making it difficult to achieve the desired operational efficiency.
To address these challenges, we implemented NetSuite, a cloud-based business management suite, to streamline their end-to-end accounting requirements across all subsidiaries. Key aspects of the solution included:
The successful implementation of NetSuite has not only addressed the immediate challenges faced by the organization but has also set a strong foundation for future growth and efficiency in the senior care sector. By modernizing their operations and integrating a robust cloud-based ERP solution, the organization has enhanced data visibility, streamlined processes, and improved compliance with industry regulations.
The digital transformation journey has empowered executives with comprehensive financial insights, enabling better decision-making and fostering a culture of best practices throughout the organization. As they continue to innovate and adapt to the evolving landscape of senior care services, the organization is well-positioned to achieve sustainable success and provide exceptional care to its residents.
With the potential for further SaaS integrations and increased automation, the organization is set to enhance its operational capabilities, ensuring that it remains at the forefront of the senior living industry.