it & ites

NetSuite Cloud ERP for ITES Organizations in UAE

Precision project accounting, resource optimization, and automated global service delivery.

At SaasWorx, we help UAE based ITES organizations from high growth software housesto established digital consultancies transition to data driven operational excellence. In an industry where specialized talent and billable hours are your primary assets, Oracle NetSuite ERP provides the unified infrastructure to track project margins, manage global delivery teams, and automate complex billing.

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Critical Challenges for UAE ITES Leaders

The UAE’s technical services sector is defined by high talent costs and rigorous client SLAs. Operating without a unified ERP leads to "invisible" losses that impact the bottom line.

Revenue Leakage: Disconnected timesheets and manual invoicing often result inunbilled technical hours and delayed cash flow.

Resource Blind Spots: Lack of real-time visibility into the "bench" or skill-setavailability across local and offshore delivery centers.

Complex Revenue Recognition: Difficulty in managing IFRS 15 requirements formulti-phase technical projects and hybrid service/subscription models.

Fragmented Financials: Struggling with manual inter-company eliminations and multi-currency reporting across different Emirates and international entities.


How NetSuite ERP Transforms ITES Workflows

User Analytics

Advanced Project Accounting & Profitability

Eliminate the guess work in project margins. NetSuite integrates project delivery with finance,
allowing you to track labor costs, expenses, and third-party vendor costs in real-time. Gain an instant view of Project Burn Rates and Estimated vs. Actual profitability.

User Analytics

Global Resource Management & PSA

Treat your technical talent as a strategic asset. NetSuite’s Professional Services Automation (PSA) tools provide real-time dashboards on Billable Utilization and capacity planning. Ensure that your high-cost consultants and developers are always assigned to the highest-impact projects.

User Analytics

Automated Revenue Recognition (IFRS 15)

ITES contracts often involve complex performance obligations. NetSuite’s Advanced Revenue Management (ARM) automates revenue scheduling based on milestones, percentage of completion, or time elapsed, ensuring your financial statements are 100% audit-ready.

User Analytics

Global Financial Consolidation (OneWorld)

Scale your ITES firm globally with ease. NetSuite OneWorld handles multi-currency transactions (AED, USD, EUR) and automates inter-company cross-charges between yourUAE headquarters and international delivery centers, providing a single version of the financial truth.

User Analytics

Compliance & UAE VAT Localization

Meet Federal Tax Authority (FTA) requirements effortlessly. NetSuite is pre-configured for the UAE, managing VAT on the Export of Services and generating the FAF (FTA Audit File), ensuring full compliance for your local and international contracts.

We Are Your 360 Partner

Our Services

Consulting & Advisory

Expert ERP consulting and advisory services that ensure system reliability, optimized performance, and secure operations—helping businesses drive continuity and growth.

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Implementation Services

Seamless ERP implementation services designed to accelerate adoption, streamline processes, and deliver business value—ensuring a smooth transition to NetSuite.

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Integration & Customization

Robust ERP integration and customization services that seamlessly connect systems, tailor workflows, and enhance usability—aligning NetSuite to unique business needs.

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Managed Services & Support

Comprehensive ERP managed services and support that provide ongoing monitoring, timely upgrades, and proactive issue resolution—ensuring long-term efficiency.

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SaasWorx Implementation Methodology

At SaasWorx, we understand that NetSuite ERP implementation is fundamentally a business transformation initiative, not merely a technology deployment. Our consultative approach ensures NetSuite ERP aligns perfectly with your strategic objectives for IT Business.

Comprehensive
Discovery

We conduct in-depth analysis ofyour complete service delivery lifecycle, identifying optimization opportunities and process gaps that impact profitability.

Process Mapping & Design

Our team maps critical processesacross pre-sales, delivery, billing, and support functions to create seamless operational workflows.

Scalable ERP Architecture

We design flexible, growth-ready ERP architectures that can adapt to changing business requirements and market expansion needs.

Training & Continuous Support

Comprehensive post-implementation training, ongoing support, and continuous improvement processes ensuresustained value realization.

How SaasWorx Makes the Difference

01

Proven Expertise in IT & ITES

Extensive experience implementing NetSuite ERP for service-driven industries, including hotels, resorts, hospitals, clinics, and care facilities. Our consultants understand the intricacies of guest management, patient care, procurement and regulatory compliance unique to these sectors.

02

Industry-Aligned Best Practices

Pre configured NetSuite frameworks designed specifically for hospitality and healthcare operations covering multi-location management, workforce scheduling, cost control, and reporting. We deliver faster deployment, reduced risk, and measurable ROI through tested best practices.

03

Global Delivery Model Framework

A robust delivery model combining onshore and offshore expertise ensuring efficient implementation, scalable solutions, and consistent quality. Whether managing multiple clinics, properties, or care centers, our model supports seamless coordination and operational consistency across all locations.

04

Support Beyond Go-Live

Our commitment extends well beyond go-live. We provide ongoing optimization, user enablement, and continuous improvement ensuring your ERP evolves with emerging service standards, regulatory changes and business growth.

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50+
NetSuite Experts

Success Stories

Explore how leading companies have scaled and optimized their financial systems with our expertise.

A Global CRM Leader Streamlines Finance and Operations with NetSuite ERP

Business Next streamlined finance and project management with Oracle NetSuite, cutting manual effort and improving transparency.
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An AI Advertising Leader Streamlines Finance with NetSuite ERP

Explore how Silver Edge automated financial workflows across geographies with Oracle NetSuite, boosting efficiency and accuracy.
Read case study

A Global Health Innovator Transforms Operations with NetSuite ERP

Medtronic LABS unified its global financial ecosystem through Oracle NetSuite, automating processes and enabling smarter decisions.
Read case study
Explore More

Frequently asked questions

ITES Financial & Operations FAQ
How does NetSuite reduce revenue leakage in ITES firms?
By unifying timesheets directly with the billing engine. Every approved billable hour is automatically pulled into the next invoice cycle based on the specific contract rules (Fixed-bid milestones or T&M rates), ensuring no work goes unbilled.
Can NetSuite handle "Inter-company" billing for offshore delivery teams?
Yes. For UAE firms with technical teams in different regions, NetSuite OneWorld automates the "transfer pricing" and inter-company invoicing. This ensures your consolidated books are always balanced and eliminates hours of manual reconciliation.
Does it support IFRS 15 for complex, multi-year technical contracts?
Absolutely. NetSuite ARM (Advanced Revenue Management) separates the "Billing" from "Revenue Recognition." This allows you to invoice per the contract schedule while recognizing revenueonly as performance obligations are met, maintaining strict compliance with international accounting standards.
Can we track utilization for different skill sets?
Yes. You can categorize resources by skill, level, and cost center. This allows Operations to run "Bench Reports" to see exactly which talent is available and which skills are over leveraged, enabling smarter hiring and project allocation.

Have Questions? Book a meeting to contact us

Request a one-on-one meeting with a our experts to discuss your unique challenges and opportunities.

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SaasWorx is a AI first Consulting Firm focused on digital & data transformation along with our partners Salesforce, Snowflake and Oracle NetSuite. We currently operate in North America, India, UAE, Africa, and Singapore.
Contact & Email
UAE: +97 1 5590 61146
USA: +1 737 280-2878
India: +91 98201 92944
Oman: +968 7718 2346
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