Galaxy Multi Rides is a family-owned manufacturer of commercial-grade mechanical bulls, surf simulators, trampoline-park attractions, and inflatable parks, with in-house production facilities in the U.S. and U.K. They distribute globally—selling over 4,000 ride systems across 45 countries—and support clients with detailed assembly manuals, spare parts, and expert technical support to ensure long-term operational success.
The client wanted to reduce dependency on live agents for routine product setup queries and technical support questions, while creating a new revenue stream through premium, easy-to-use support - without compromising the customer experience.
