Go-live is not the finish line. As your business grows, your NetSuite needs to grow with it new users, new processes, new integrations, and two platform upgrades every year. SaasWorx Managed Services keeps your system healthy, optimised, and evolving, backed by the same certified team that built it.
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Ongoing management of users, roles, and permissions as your team changes — new starters, leavers, promotions, and department restructures. We ensure access is always appropriate, security exposure is minimised, and your NetSuite environment stays clean and compliant without putting the burden on your internal team.
Configuration changes as your business evolves — new subsidiaries, new item types, new approval thresholds, updated tax codes, additional currencies. Rather than ad-hoc changes accumulating without oversight, every configuration update is tracked, tested in sandbox, and documented before it reaches production.
Regular review of system performance using NetSuite's Application Performance Monitor — catching slow saved searches, failing scheduled scripts, governance limit issues, and memory overuse before they become visible to users. Proactive management prevents the gradual performance degradation that most NetSuite customers don't notice until it's significant.
Ongoing training for new team members, refreshers for existing users, and guidance on new NetSuite features as they become available. We deliver role-based training that fits how your team actually works in the system — not generic walkthroughs of features they'll never use.
You reach a named SaasWorx consultant directly — by email, Slack, or call — not a generic helpdesk that escalates tickets through three tiers before someone who actually knows NetSuite picks it up. Your consultant knows your system, your configuration, and your business. Resolution is faster because they don't need to start from scratch every time.
Guidance and troubleshooting on functional issues — financial close questions, inventory discrepancies, workflow approvals that aren't routing correctly, saved searches that aren't returning the right data, or transaction types that aren't behaving as expected. Oracle's standard support does not cover business process guidance; we do.
Bug fixes, script errors, failing scheduled jobs, integration sync failures, and API issues — resolved by the same certified developers who built your customisations. We don't just patch symptoms; we perform root cause analysis and document the fix so it doesn't recur. Integration issues with Salesforce, Celigo, MuleSoft, or custom REST connections are all in scope.
Every quarter, we sit down with your stakeholders to review system health, outstanding support items, upcoming business changes that may affect NetSuite, and priorities for the next quarter. This keeps managed services aligned to your roadmap rather than just reacting to issues as they arise.
Oracle releases major NetSuite updates twice yearly. We review the release notes for your specific modules and configuration, test your customisations and integrations in the sandbox environment before the upgrade hits production, and remediate any breaking changes before they affect your live system. You shouldn't find out about an upgrade impact the morning after it goes live.
Each release brings new capabilities across Financials, Inventory, CRM, SuiteAnalytics, and SuiteScript. We evaluate which new features are relevant to your business, advise on adoption, and handle the configuration required to activate them safely. You get the value of platform improvements without having to read every Oracle release note yourself.
When Oracle deprecates features, APIs, or script frameworks (such as the removal of Ext JS, legacy REST endpoints, or deprecated SuiteScript modules), we proactively migrate your customisations before the deadline. No scramble, no emergency development spend, no breakage on upgrade day.
Access to certified NetSuite developers as part of your retainer — for new SuiteScript builds, workflow enhancements, custom record updates, and form modifications. Rather than scoping a separate project every time you need a change, managed services clients get a predictable monthly development capacity they can direct as business needs evolve.
As your business questions evolve, so do your reporting needs. We build, refine, and maintain saved searches, KPI portlets, and role-specific dashboards — so leadership has the data they need in real time without waiting for someone to run a manual report every month.
Identifying manual workarounds, under-used features, and processes still running outside NetSuite — and systematically automating or integrating them. Managed services clients typically see a measurable reduction in manual processing overhead within the first 6 months as we identify and eliminate the inefficiencies that crept in post go-live.
We bring pre-built process templates, domain knowledge, and solution accelerators specific to your industry — so every engagement starts ahead, not from scratch.
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ERP, CRM, and data solutions for IT service delivery — project billing, resource management, and multi-entity finance at scale.
Subscription billing, revenue recognition (ASC 606), and analytics for recurring revenue businesses built to scale.
Project management, PSA, billing, and CRM for consulting, legal, and advisory firms managing complex client engagements.
ERP, supply chain, inventory, and production management — BOMs, work orders, and multi-location warehousing.
Multi-entity finance, compliance, multi-currency reporting, and intercompany consolidation across geographies.
Omnichannel commerce, inventory, demand planning, and customer engagement across direct, wholesale, and online channels.
Warehouse management, logistics, order fulfilment, and multi-location inventory for distribution-heavy operations.
Operations, compliance, and multi-entity financial reporting for healthcare organisations and clinical networks.
Your internal team's time is better spent on your business than troubleshooting ERP issues, managing upgrades, and chasing Oracle support tickets. Tell us where you are today whether you've just gone live or you've been running NetSuite for years and we'll scope the right managed services plan for you.
See how organisations across Financial Services, IT, Media, Healthcare, and Senior Living transformed their operations with NetSuite implemented by SaasWorx.
Real outcomes from enterprises across IT, Financial Services, Manufacturing, SaaS, and more.
Thank you, Saasworx Team, for your efforts in making this implementation successful. As we move forward, we are confident that we can rely on your continued support and expertise.
We really feel NetSuite will give us an enterprise-grade back office that can scale, improves the efficiency, functionality, and flexibility that we needed. Thank you, Saasworx Team, for your efforts in making this implementation successful.
The Saasworx team was highly instrumental in the successful software implementation, and their efforts in building the entire system are commendable.
We can manage the accounting of any entity in any currency and have the final reporting converted into US currency. That eliminates a lot of manual interventions to convert all the currencies.
Request a one-on-one meeting with our team to walk through your specific workflows, systems, andwhere Agentforce can have the most immediate impact for your Boston business.
Let's get this conversation started. Tell us a bit about yourself and we'll get in touch with you.
