Sr. Business Analyst, Salesforce

Job Description

‍Job Summary: As a member of the business consulting team at SaasWorx, the successful applicant will collaborate with business and technology stakeholders to deliver outcome-based Salesforce solutions. The applicant will work closely with our clients to understand their business needs and challenges, provide guidance, drive innovation, design effective functional solutions, and revolutionize their technological framework using the Salesforce platform.

Key Responsibilities:

• Plan and execute discovery workshops to understand clients' business processes, needs and challenges

• Clearly capture process flows, business requirements, pain points and desired features

• Serve as a bridge between business needs and technology solutions

• Work on RFP and pre-sales activities

• Solve business challenges by ideating innovative solutions, keeping platform standard features and best practices in consideration

• Work with the functional team to build, develop and test platform applications

• Work with client stakeholders to build and confidently present solution presentations, wireframes and system demonstrations

• Own responsibility for the completion and accuracy of project tasks

• Lead multiple projects concurrently

• Be a team player by extending help where needed and sharing experience and skills for holistic team development

• Be self-motivated, flexible and take initiative
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Skills Requirement

• Minimum 7–8 years of relevant experience as a Salesforce Business Analyst / Consultant

• Demonstrated solid client-facing and stakeholder management experience

• Extensive hands-on experience managing multiple pre-sales and/or implementation projects

• Excellent analytical, verbal and written communication skills

• Highly skilled in creating, maintaining and supporting all application development artefacts, including BRDs, User Stories, Functional Process Flows, Wireframes, Business Rule Definitions, User Manuals and Training Material

• Exceptional demonstration and presentation skills

• Knowledge of Sales Cloud and Service Cloud is a must. Added knowledge of Marketing Cloud, Experience Cloud and Tableau CRM is highly preferred

• Solid core knowledge of Salesforce platform fundamentals

• Good understanding of Waterfall and Agile software development lifecycle fundamentals, with experience delivering projects in both models

• A self-motivated self-starter, team player and leader

• Applicants with 2 or more Salesforce certifications will be preferred

Place of Posting

Employees will work out of Mumbai (Client Site)*, and anywhere else as the organization requires.